Businesses are under constant pressure to respond faster, handle more enquiries, and deliver consistent customer service without inflating costs. This

AI phone calls are legal in Australia when they are used transparently, respect privacy, and comply with existing consumer and

The difference between a chatbot and an AI customer service agent comes down to capability, context, and business impact. A chatbot

Answering machine detection is a core technology behind modern outbound calling systems. Its job is simple to describe but technically complex

The concept of AI agents lies at the core of how intelligent systems operate. Whether it’s automating customer service interactions, navigating

The integration of AI for call centres has rapidly shifted from a futuristic concept to a current reality, reshaping customer service